Often we are asked to tune pianos that have not been maintained for many years. When this happens, extra effort must be made to return the instrument to standard pitch. Bruce makes every effort to inform the customer of these problems and the options available to them when a piano is below standard pitch, it needs to be tuned more than once to make it sound good. The first tuning brings the piano to standard pitch and the second refines the tuning and makes the piano more stable in tune.